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USCIS Update: Case Status Inquiries with the Service Centers

WASHINGTON - U. S. Citizenship and Immigration Services (USCIS) has issued instructions on making inquiries with the agency's four Service Centers. Customers, community-based organizations and liaison groups should follow this guidance when inquiring about case related issues. This new process standardizes customer service and streamlines processing of customer inquiries at USCIS Service Centers. The step-by-step instructions are as follows:

Step 1: Contact the National Customer Service Center (NCSC) at 1-800-375-5283. The NCSC can assist customers, community-based organizations and liaison groups with case related inquiries. Before calling the NCSC please have available your receipt number, alien registration number, type of application filed and date filed. During your call we recommend that you take note of the following information:

-The name and/or id number of the NCSC representative

-The date and time of the call

-Any service request referral number, if a service referral on a pending case is taken

Step 2: If more than 15 days have passed since you contacted the NCSC and the issue has not been resolved or explained you can email the proper USCIS Service Center to check the status of your case.

-California Service Center: [email protected]

-Vermont Service Center: [email protected]

-Nebraska Service Center: [email protected]

-Texas Service Center: [email protected]

Please note: Emails should be sent to the Service Center that has jurisdiction over your case. The receipt notice will indicate EAC for the Vermont Service Center, SRC for the Texas Service Center, LIN for the Nebraska Service Center, and WAC for the California Service Center.

When contacting the Service Centers by email you will need to provide the information outlined in Step 1. If the NCSC did not issue a service request after your call, please indicate the reason the NCSC representative did not issue the request.

Step 3: In the event you do not receive a response within 21 days of contacting the appropriate Service Center, you may email the USCIS Headquarters Office of Service Center Operations by email at: [email protected] You will receive a response from this email address within ten days.

For more information on USCIS and its programs, please visit our homepage.


Update on Case Assistance by Service Centers

If you…Then you can…Want to check your case statusSign up for automatic case updates.Want to check processing timesVisit our processing times page.Have movedSubmit a change of address request.Want to appeal or ask us to review a decision


Need case assistance because:

  • Your case is outside normal processing times;
  • You did not receive a document or notice;
  • You need accommodations for your appointment with us; or Submit an online request to have a service request sent to the service center or reach out to the USCIS Contact Center.
  • You need to correct a typographic error on a notice, document or card we sent you
Submit an online request to have a service request sent to the service center or reach out to the USCIS Contact Center.

Need additional assistance because:

  • You have not received a response to your service request within 30 days (15 days for expedited requests); or
  • You believe the response you received to your service request was incorrect.
Call the USCIS Contact Center at 800-375-5283.Want to provide feedback to USCISVisit the Feedback Opportunities page.

Need to notify us of a systemic operational issue, such as a pattern of potentially incorrect notices

Email: [email protected]
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On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. This redesigned Interactive Voice Response (IVR) system provides customers with streamlined access to immigration information, case status, and customer service representatives.  

The old IVR had 10 main menu options for the customer to listen through in order to make a selection.  The redesigned IVR has only 3 main menu options.  This redesign has cut the amount of time required to listen to the entire main menu from 2 minutes and 50 seconds to only 38 seconds. 

The new 3 main menu options are:  Immigration Services, Immigration Information, and Special Programs and Other Resources.

Callers can press 1 to hear information on Immigration Services including: 

  • Case status
  • Forms
  • Locating a USCIS office
  • Civil surgeons
  • Change of address

Attorneys, community based organizations, and employers should also press 1. 

Callers can press 2 to hear information on Immigration benefits and processes including: 

  • Interviews
  • Biometrics
  • Requests for evidence
  • Background checks
  • Processing times

Callers can press 3 to hear information about Special Programs and other Resources including: 

  • Kaplan action law suit
  • Temporary Protective Services
  • Freedom of Information Act/Privacy Act
  • Reporting immigration scams 

 For more information on how to contact USCIS please visit our Contact Us page.

Can I Select a Faster USCIS Processing Center?

USCIS Contact Center

  • Live Assistance—You may have to wait to speak to a representative by phone. Please try our online tools first. If you want to speak to someone and your issue cannot be resolved right away, your request will be sent to an Immigration Services Officer. We will send you an email to confirm your request and give an estimate when we will contact you.

Our toll free number is 800-375-5283 (TTY 800-767-1833) and our hours of operation are Monday to Friday, 8am to 8pm Eastern.

  • Outside the U.S? Call 212-620-3418
  • In-person Services—We schedule in-person appointments for applicants who need a service that cannot be provided by phone or email. For example:
    • If someone needs proof of their immigration status to work or travel   
    • When temporary visitors’ period of lawful stay is about to expire, and they need to show “satisfactory departure”
    • Emergency travel documents

Please call the Contact Center at 800-375-5283 to request an appointment.


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4 BEST Ways of Tracking Your Case Status with USCIS - How to Check the Current USCIS Processing Time

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