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FT Customer Service Representative - Work From Home

Love Customers? Hot Topic does too. They're expanding their Call Center and on the search for customer fanatics. As a Customer Service Representative (CSR), you'll field a high volume of calls, emails and social media inquiries, resolving customer issues and provide amazing service to all inbound calling customers.

  • Monitor phone queue to ensure proper coverage is maintained at all times
  • Respond to emails, live chat and social media inquiries in a way that reflects the brand voice
  • Use product knowledge to suggest items to customers and properly inform them on product choice.
  • Provide feedback to management regarding current customer service processes and procedures; they're always looking to get better!
  • Patience - you'll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effort
  • Know their process, and properly inform customers of order status, product availability, and manage customer expectations around it
  • Maintain all quality, productivity, reliability and sales performance standards
  • Assist with overflow calls from other concepts when needed
  • At least 1 year of experience working in a customer service or call center environment
  • Top notch written and verbal communication skills
  • Solid computer skills (Word/Excel/Outlook); you'll have to be internet savvy as well
  • They get a lot of email and social media inquiries, so you'll have to type pretty fast
  • Access to High Speed Internet
  • A quiet secure home work space and the ability to be available to accept customer contacts
  • Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays, especially when they hit peak seasons
  • Bilingual (Spanish) is a PLUS!
  • Must be located outside of California



How many Hot Topic stores are there?

How many Hot Topic stores are there 2019? Hot Topic is expanding despite tough conditions in retail and in malls. With over 670 stores across the US and Canada, the chain sells merchandise based on whatever trend is sweeping the nation, from punk music to Harry Potter.

Where is the biggest Hot Topic store? There are over 600 locations across the US and Canada. Some of our larger store locations are at the Summit Mall in Fairlawn, OH, Fayette Mall in Lexington, KY, Willowbrook Mall in Houston, TX and The Northridge Mall in Northridge, CA.

Who is hot topic owned by? Hot Topic is owned by New York-based private equity firm Sycamore Partners, which also owns Kurt Geiger, Aeropostale, and Staples, among others.

How many Hot Topic stores are there? – Related Questions

What was zumiez old name?

Originally named “Above the Belt” when the first store was opened at Northgate Mall (Seattle) in 1978, the company grew quickly through the early 1980s with the addition of stores at Everett Mall (Everett, Washington), Alderwood Mall (Lynnwood, WA), Tacoma Mall (Tacoma, WA) and Bellevue Square (Bellevue, WA).

Who is the owner of Lane Bryant?

Ascena Retail Group has completed the sale of several of its brands, including Columbus-based Lane Bryant, to a new owner. New York City-based Sycamore Partners LLC bought Lane Bryant and its sister brands Loft, Ann Taylor and Lou & Grey, from the bankrupt New Jersey company for $540 million.

Did HOT TOPIC stop selling vinyl?

Hot Topic no longer carrying vinyl in stores.

How much does it cost to open a HOT TOPIC?

It’s free! There are no start-up or maintenance fees, so there’s nothing to lose and a whole lot to gain. It’s easy! gives you banners and links, you post them on your website.

What age does Hot Topic hire?

Minimum age to work at Hot Topic is 16.

Is there a Hot Topic in Dubai?

Hot Topic Products Online Store in United Arab Emirates at Desertcart.

Is Hot Topic overpriced?

Hot Topic is decently priced for Pops and Dorbz. That said some of the other products are highly overpriced 6in pops/ movie moments/keychains/pens/pez for those you should shop around or wait for a huge price drop. hot topic and gamestop are both pretty expensive compared to other stores.

Is HOT TOPIC A good brand?

HotTopic has a consumer rating of 2.63 stars from 174 reviews indicating that most customers are generally dissatisfied with their purchases. HotTopic ranks 57th among General Apparel sites.

When did the first HOT TOPIC open in Texas?

It all started in 1988. A ton of teen retail accessory stores littered the malls, but there weren’t any cool, music-inspired accessory destinations for both guys and girls. Enter Hot Topic. As 1990 rolled around, adding apparel seemed like a no-brainer, so we brought in the ultimate music fan essential: band T-shirts.

Is there HOT TOPIC in Canada?

TORONTO, Aug. 11 /CNW/ – U.S. retail chain HOT TOPIC will expand into Canada with three new locations in 2010. With 680 locations in the United States and Puerto Rico, and an online store (, HOT TOPIC is every fan’s go-to-source for music and pop-culture apparel, accessories and gift items.

How long do hot topic orders take to process?

Orders will typically take 3-4 hours to process, and those placed after 3-4 hours before store closes may be processed the next business day.

How do you use hot topic rewards online?

To get current reward redemption amount, log into your Hot Topic Guest List account. Rewards are available for Hot Topic Guest List customers only. Must be logged into your Guest List Online Account to redeem reward online. To redeem reward in stores, provide your Membership Identifier at the time of purchase.

Is zumiez skater owned?

Today, Zumiez is one of a few publicly traded skate-related companies (Vans and Globe are among the others), and Zumiez 100k has essentially taken over Agenda as the number one skate industry social event of the year in America. Although Zumiez wasn’t created inside the skate industry, it’s very much a part of it.

Is zumiez a good company?

Zumiez has a consumer rating of 2.63 stars from 65 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Zumiez most frequently mention customer service problems. Zumiez ranks 7th among Skateboarding sites.

What does zumiez stand for?

Originally named “Above the Belt” when the first store was opened at Seattle’s Northgate Mall in 1978, the company grew quickly through the early 80s with the addition of stores at Everett Mall (Everett, Washington), Alderwood Mall (Lynnwood, WA), Tacoma Mall (Tacoma, WA) and Bellevue Square (Bellevue, WA).

Does Lane Bryant exist?

More than 150 Lane Bryant stores, including 52 of the plus-size brand’s outlet stores, are expected to permanently close as part of parent company Ascena Retail Group’s bankruptcy. In 2019, Ascena closed its nearly 650 Dressbarn stores, which now operate as an online-only business under new ownership.

Who is Roslyn Jaffe?

Roslyn S. Jaffe co-founded the first dressbarn store in 1962; currently she is Co-Founder, Secretary & Director Emeritus for Life of ascena retail group, inc. She is a graduate of Simmons College, and was awarded an honorary Doctorate degree in management from Simmons College in 2011.

Why does Urban Outfitters sell vinyl?

Urban Outfitters doesn’t actually buy the records it sells, but rather “rents” shelf space—both physically and digitally—to a team of over 100 vendors, which helps the retailer maximize profit potential while giving an unmatched opportunity to artists looking to push their LPs.

Is Urban Outfitters a good place to buy vinyl records?

The answer is a very simple no. Urban Outfitters, people argue, is just like any other store. “An artist always gets the biggest cut if you buy it from their merch table, and the label gets the biggest cut if you buy it from their website,” says Richard Laing, Director of Sales for Sub Pop Records.

What do Hot Topic employees wear?

Hot Topic Employee: It was very casual. You could wear pretty much whatever you wanted to work, and the managers were laidback as long as you were on time. They were pretty much cool with whatever.

What age does H&M hire?

Minimum Age to Work at H&M: 18 years old (How old do you have to be to work at H&M?)

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