Spectrum mobile issues

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Spectrum Mobile Account

Common Spectrum Mobile Account App Problems and Troubleshooting Steps

✅ I'm getting black screen / white screen (blank screen) when I open Spectrum Mobile Account?

It is one of the most common problem in mobile phones and tablets. Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. There are few ways to fix this problem.

  1. Most of the times, it might be a temporary loading issue. You just need to press the recent applications menu (usually the first left button) in your phone. Then you close the app that has this issue. Now open the app again. It may work normally.
  2. Try to restart your iPhone / iPad. Press the power off button for few seconds and then choose restart from the menu to restart your device.Now you can try opening the app, it may work fine.
  3. If none of the above working, you can wait till your phone battery drains and it turns off automatically. After that put it to charge, and press the power button. It may work after this.
  4. Finally, if you can't fix it with anything, you may need to uninstall the app and re-install it. iOS usually provides an option to restore settings and content from iCloud backup, if you've enabled it previously.
  5. Even in some rare cases, the re-install step also don't work. If that is your case, try installing older versions of the app. Good luck!

✅ My Spectrum Mobile Account app wont load or not working properly (loading error / server error / connection error / Screen Freeze / Ping Problem).

There are few situations that may cause the load issue in mobile apps.

  1. The Spectrum Mobile Account app server may be down and that is causing the loading issue. Please try after few minutes.
  2. Your wifi / mobile data connection not working properly. Please check your data connection.
  3. Too many users using the app at same time. Please try after few minutes.

✅ I'm having Spectrum Mobile Account login issue or account related issues.

If you have login or account related issue, please check the following steps.

  1. The Spectrum Mobile Account server may be down and that is causing the login/account issue. Please try logging in after few minutes.
  2. Your wifi / mobile data connection not working properly. Please check your data connection.
  3. You may be trying with wrong login credentials. Please confirm the details that you are entering is correct.
  4. If you're using third-party social networks to login such as facebook, twitter, google etc, check whether that service is working properly by visiting their official website.
  5. Your account may be banned or deactivated for activities. Please read error messages.

✅ I have Spectrum Mobile Account app installation issues.

  1. Check your wifi / internet connection for connectivity.
  2. Please check your mobile storage space. If you don't have enough space in your disk, the app can't be installed.
  3. Verify that the app you're trying to install supports your iOS version.

✅ My Spectrum Mobile Account app is not updating properly in my phone.

  1. Please check your wifi / mobile data connection and verify that it is working properly. It may be down and stopping you from updating the Spectrum Mobile Account app.
  2. Confirm that you have enough storage space in your phone to download updates. If you don't have enough storage space, it can be blocking the app updates.

✅ Audio / video loading problem with Spectrum Mobile Account.

  1. Check your phone volume if you have audio problems.Try to use headphones to find out whether it is an issue with your speakers or with the app.
  2. If you've video loading problem, please check your internet speed and wifi connectivity.

✅ Spectrum Mobile Account app Notifications are not working properly.

  1. Go to your Settings->Notifications->Spectrum Mobile Account and check whether notifications enabled or not. If it is not enabled, please enable it.
  2. Also if you don't get notification alert sounds, re-verify that you don't accidentally muted the app notification sounds.

✅ I deposited money into Spectrum Mobile Account. But I don't see it added to my balance.

  1. It may take some time for the app company / developer to process the payment and credit to your account. Please be patient for 24-48 hours and see if the amount gets credited to your account. If not, please contact the development company using the contact details given below.

    Email Address:

✅ I won money in Spectrum Mobile Account & How to withdraw money to my bank/paypal?

  1. You can go to your account menu and then mostly you may see a withdraw option once you reach your withdrawal threshold. You can use that feature to initiate a withdrawal request.

✅ I withdrew money from Spectrum Mobile Account and I did not get in my account / paypal. How to verify?

  1. You can login to your paypal and see if there is any money credited. If you don't see the transaction, you can open the app and check the withdrawal status. If you see the withdrawal is successfully processed and don't get it in your bank/paypal, contact the app developers / support.

    Support Email:
Sours: https://www.99images.com/apps/ios-utilities/1302403521/problems

Spectrum Customer Service 1-855-996-3053

Spectrum residential customers can call this 24/7 toll-free phone number for technical support, equipment installations and bill pay assistance: 1-833-780-1880.

To reach a customer representative faster, say “representative.” The automated rep will ask you to confirm that you’d like to speak to a representative, then ask you to say one of the following:

  • “Technical support”
  • “Billing”
  • “Add service”
  • “Remove service”
  • “I’m moving”
  • You may also state your business in your own words.

Depending on your selection, you may need to answer a few quick questions before being routed to a customer representative.

Press *99 if you want to bypass the voice-activated system and choose your options by numbered phone menu instead.

If you would like to cancel, change, move, transfer or upgrade your Spectrum service, please call a customer representative at 833-267-6094.

Still need assistance? Let’s narrow in on what you are looking for.

Sours: https://www.cabletv.com/spectrum/phone-number
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Spectrum Mobile customers who opt for the by-the-gig plan will pay $14 per month for unlimited talk and text and the first gigabit of data. Each gigabit after that will cost another $14.

This can be perfect for folks who use 1–3 GB of data a month, but after that you’ll actually be paying more for 4+ GB of data than you would for an unlimited data plan!

Great network coverage

Spectrum Mobile doesn’t actually own its own cellular network. Instead, it uses Verizon Wireless’s cell phone towers to power its mobile service. That’s good news for Spectrum Mobile customers.

Verizon’s network has the strongest network in the country, offering 4G LTE coverage even in rural pockets of the country. We’ll talk more about coverage further down in this Spectrum Mobile review.

Decent perks

Many discount providers and mobile virtual network providers (MVNOs), like Spectrum Mobile, skimp on the perks. But Spectrum actually offers some decent additional benefits for its customers.

One of the most exciting perks that the company offers is mobile hotspot data. You can use up to 5 GB of full-speed mobile hotspot data with Spectrum. After that, your hotspot speeds will be reduced, making it hard to stream old episodes of Community or download big files.

You’ll also get access to 5G coverage (if you have the right phone), Spectrum’s network of Wi-Fi networks, 2,000 free minutes of calling to Mexico and Canada, and free international texting from the US. Nice.

What we don’t like

Spectrum’s decently priced, high-powered plans are great, but there are a few caveats. Let’s dig into the things we don’t love so much.

Must already be a Spectrum customer

As we’ve mentioned before in this Spectrum Mobile review, you have to be an existing customer of Spectrum home internet before you can sign up for the mobile service. Obviously, this is a huge hurdle for potential customers.

Even if you do qualify for the service, you should ask yourself if you want your mobile plan to be tied up with your home internet plan.

If you cancel your internet subscription and still want to maintain your mobile service, you’ll be charged an extra $20 a month, per line, and your Wi-Fi speeds will be reduced to 5 Mbps. Yikes.

Sours: https://www.reviews.org/mobile/spectrum-mobile-review/
Spectrum Mobile Speed Test On A Congested Cell Tower \u0026 Problems With Spectrum Mobile!

Want Verizon’s network at a lower price? Charter’s Spectrum Mobile says customers can save up to 40% while getting the best network and the best devices.

Similar to Comcast’s Xfinity Mobile, Spectrum Mobile uses Verizon’s towers and relies on a network of Wi-Fi hotspots.

What Is Spectrum Mobile? Here’s What You Need to Know! 

In this article, we’ll review everything you need to know about switching to Spectrum Mobile and paying for cell phone service from your cable/internet provider.

1. Eligibility Requirement 

Spectrum Mobile isn’t available to everyone. To qualify for the mobile deal, you must have Spectrum internet service, sign up for auto pay and meet credit requirements.

If you meet those terms, you can add up to five lines to your Spectrum Mobile account.

2. Network Coverage 

Spectrum Mobile is a mobile virtual network operator (MVNO) that partners with Verizon to provide its customers with unlimited access to the nation’s largest LTE network. 5G service is now available.

In addition, users can connect to Spectrum’s Wi-Fi hotspots across the country to reduce their monthly data usage. Learn more about coverage here.

3. Plans and Pricing

Spectrum Mobile’s three data plans are By the Gig, Unlimited, Unlimited Plus:

  • By the Gig: $14/GB per month
  • Unlimited: $45/line per month
  • Unlimited Plus: $55/line per month

All three plans come with unlimited talk and text.

Taxes and fees are included in the price of the Spectrum Mobile data plan that you choose, according to its website.

For the Unlimited plan, download and upload speeds may be reduced for the rest of the billing cycle after 20GB of premium data usage per line, but you won’t be charged extra for the data.

With Unlimited Plus, you get 30GB of premium data.

Spectrum Mobile’s By the Gig plan is best for light data users. With that plan, you pay for the data you use and it can be shared between up to 10 lines.

To save money, customers with multiple lines of service have the option to mix and match data plans.

4. Phone Selection

You can now bring your own device (BYOD) to Spectrum Mobile. Some unlocked Apple iPhone, Samsung Galaxy, Google Pixel and LG phones can be transferred to the service. Check compatibility here.

If you need to buy a phone, Spectrum Mobile sells a limited number of models. As of May 2021, they include:

  • Apple iPhone 12
  • Apple iPhone 11
  • Apple iPhone SE
  • Samsung Galaxy Note20 5G
  • Samsung Galaxy A51

Financing is offered at 0% for 24 months if you choose not to pay in full for your device. Here’s a link to the latest phone deals.

5. Mobile Hotspot 

Mobile hotspot is included with Spectrum Mobile at no extra charge, but normal data rates apply to mobile hotspot data usage.

If you select either of the unlimited plans, mobile hotspot speeds are reduced down to a maximum of 600 Kbps after 5GB of mobile hotspot data use during a billing cycle.

For those users, mobile hotspot usage will also count toward the 20GB or 30GB monthly high-speed data allowance.

Mobile hotspot is also available to By the Gig users, but using it frequently will lead to a higher bill since you’re still using data when the mobile hotspot feature is activated.

For By the Gig users, mobile hotspot speeds are reduced to 256 Kbps after 5GB per billing cycle.

6. Video Streaming

If you like to stream videos on your phone, Spectrum Mobile’s plans support DVD-quality streaming, typically at 480p.

To watch HD-quality video without using your mobile data, you can always connect to Wi-Fi.

7. Customer Service 

To sign up for Spectrum Mobile or to learn more about the service, there are two primary ways to contact them. You can get support by calling (833) 224-6603 or use this tool to find a Spectrum Mobile store near you.

Final Thought 

Should you sign up for Spectrum Mobile? Money expert Clark Howard says that if you’re happy with your cable company, adding cell phone service could be a good decision for your wallet:

“The cable companies are making cell phone service potentially cheaper than any other provider out there because they want to keep you,” Clark says. “In order to keep the special deal that they’ll offer you for monthly cell phone service, you have to stay their customer for the various products they offer.”

If you want a low-cost provider without Spectrum Mobile’s eligibility requirement, there are other ways to get Verizon’s network at a lower price. One of them is with Visible — a prepaid carrier that’s actually owned by Verizon!

Learn more about Visible and your other options in Team Clark’s guide to the best cell phone plans and deals!


Have you tried Spectrum Mobile? Team Clark wants to hear from you. Let us know about your experience with the cell phone service in the comments below!


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Sours: https://clark.com/technology/charter-spectrum-mobile-cell-phone-service/

Mobile issues spectrum

Screenshots

Description

Spectrum Mobile gives you mobile service on the nation's largest, most reliable 4G LTE network, as well as a nationwide network of WiFi hotspots. This app is for customers with Spectrum Mobile service. You can sign in to the app with the same username you use with other Spectrum services.


Save money by selecting the wireless data plan that’s right for you and switch it if your needs change. With Spectrum Mobile, you can choose from the latest Apple devices and enjoy flexibility and savings for every line on your account.


With the Spectrum Mobile Account app, you can:


Track your wireless data usage
• See how much data you’ve used and your recent activity.
• Set up notifications for your By the Gig lines to manage your data use.


Review your wireless bills
• Make payments and manage Auto Pay.
• See current activity and past statements.


Get help when you need it
• Get support for your device if something goes wrong.
• Find answers to common questions.

Version 7.2.0

• We made a few improvements to bring you a better app experience

Ratings and Reviews

4.8 out of 5

42.7K Ratings

Can't login to my spectrum mobile app

I been locked out my spectrum mobile since February 6th of this year. I recently called this morning to figure out why when i change my password for SPECTRUM MOBILE it changes the password for the spectrum app to check my internet bill. I thought it was two separate accounts anyways I change my password for my spectrum app to check my internet bill monthly this morning with the first customer rep who helped me wonderfully and was transferred to spectrum mobile to switch the password to get into SPECTRUM MOBILE app only to end up with my password for the spectrum app dealing with my internet bill to be changed to whatever the second customer rep and I switched it to smh and still can't get in the SPECTRUM MOBILE app with the new password or old passwords.

Very Happy With Spectrum Mobile

Sure there are dead spots, struggles, & network issues, but 99% of the time my phone works well. In comparison to Verizon it’s literally the same thing. The only thing I miss is Verizon’s external router for my Mac when I’m out & want to work from a coffee shop. I really miss that super fast mini router hookup. I’m hearing I can just use my phone as a hotspot. I’ll be trying it out on my mini vacation this weekend. For $45 per month per line & 20GB of data each phone per month, I’m very satisfied. At one point i was paying $300 per month for my daughter & I. Verizon is ridiculous, but maybe they’ve changed some. I never thought I could like the cable company again but I do. They have finally found a way to compete & save us money! Thx Spectrum !

App Is Not Useful For Support Issues

Recently got Spectrum and I’m constantly having to change my password every day, literally. First off, the rep who I spoke with to get set up with service didn’t mention that I could go into their new locations. I had no clue a Spectrum Mobile Store Existed otherwise I would’ve went their first since everything from start to date has been horrible. WiFi Hotspots are impossible to get onto even though the WiFi Profile is installed, I received the wrong phone, mentioned it 3 times within the 14 days and two reps said they would exchange phone for me since I was within 14 day period. Never happened. Secondly, I made it clear I wanted to have unlimited plan, and they put me on “By The Gig.” The app says you can view your cellphone bill in detail but it’s not true. If so, it’s not clear where because I tried and get nothing. This app is useless.

The developer, Charter Communications, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • Identifiers
  • Usage Data
  • Sensitive Info
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller
Charter Communications Operating, LLC

Size
118.3 MB

Category
Utilities

Compatibility
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.

Languages

Age Rating
4+

Copyright
© 2019 Charter Communications.  All rights reserved

Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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Sours: https://apps.apple.com/us/app/spectrum-mobile-account/id1302403521
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Frequently Asked Questions

How do I contact spectrum?

You can visit the customer support online via the official website of Spectrum – Website of Spectrum. Click on the “Contact us” option from the top panel of the web page, it will redirect you to the Contact Page of Spectrum. Enter your zip code to know more about your spectrum provider.

Is spectrum having Internet problems?

Spectrum TV problems are similar to the Internet problems, but you may see poor picture quality or sound issues. If you cannot watch any TV there is likely an outage of some kind. You can still check your connections, but odds are good you’ll need to wait for Spectrum to fix it.

Does Spectrum offer cell phone service?

Spectrum Mobile is a new cell phone carrier created in 2018 by the Internet service and television provider, Spectrum. Spectrum is one of the largest ISPs in the nation, and is now offering mobile phone service to it's customers.

What is trouble with spectrum?

Individuals on the spectrum often have trouble falling and staying asleep. And that may worsen certain features of their condition, such as repetitive behaviors, which can, in turn, make sleeping even more difficult.

Sours: https://www.webcontactus.com/spectrum-mobile-service-issues/

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Spectrum Mobile vs Verizon: Which carrier is worth your business?

Spectrum

Xfinity Mobile isn’t the only internet provider set up with Verizon’s mobile network — Spectrum Mobile is right behind it on Big Red’s coverage. Spectrum Mobile has a few hurdles before you can sign up, but it presents some solid value. Is Spectrum’s value enough to rival Verizon, its host operator? We’ll break down both carriers and help you decide who wins the battle of Spectrum Mobile vs Verizon.

See also: Verizon buyer’s guide | The best Spectrum Mobile plans

While the coverage should be comparable, we’re going to dig into pricing, promotions, and more before we declare a winner. MVNOs have come a long way in the last few years, but competing with Verizon is a monumental feat. Ready to find out how Spectrum stacks up? Let’s get started.

Spectrum Mobile vs Verizon — Pricing

Verizon is an expensive carrier, so Spectrum should get the edge in this category, right? One of the hurdles we mentioned before is that you must be a Spectrum Internet customer first. That means you’re looking at the cost of at least $50 per month. Check out the table below for a plan comparison before we dig deeper:

PlanCost
Spectrum Mobile By the Gig
$14 per GB
Spectrum Mobile Unlimited
$45 per line
Spectrum Mobile Unlimited Plus
$55 per line
Verizon Start Unlimited
$70 for one line
$60 per line for two lines
$45 per line for three lines
$35 per line for four lines
Verizon Play/Do More Unlimited
$80 for one line
$70 per line for two lines
$55 per line for three lines
$45 per line for four lines
Verizon Get More Unlimited
$90 for one line
$80 per line for two lines
$65 per line for three lines
$55 per line for four lines

Spectrum Mobile

We won’t factor in the price of an internet plan each time, but you should probably know what you’re working with. Here are the plans you can choose if you’re switching to Spectrum:

  • Spectrum Internet – $49.99 per month, 200Mbps
  • Internet Gig – $109.99 per month, 940Mbps

The internet plans may tank your overall costs, but at least Spectrum’s mobile plans try to keep the cost manageable. It offers just two plans — By the Gig coverage for $14 per GB of data or unlimited service starting at $45 per line. If you opt for By the Gig coverage, you’ll get talk and text included at no extra charge. You’ll only pay by the full gigabyte, so if you use 2.3GB, then you may as well use the other 0.7GB while you’re at it. Spectrum Mobile also offers a mix and match option to have some lines on unlimited and some lines on the By the Gig service.

Spectrum Mobile now offers an Unlimited Plus plan for $55 per month if you want a little more to work with. It kicks your streaming up to HD quality, and you’ve got 30GB of premium data to work with. Unfortunately, there’s no per-line discount at this time.

Verizon

On Verizon, you’ll know what you pay ahead of time. There’s no extra plan to add, and some of Verizon’s plans are more affordable than Spectrum once you pass three lines. Start Unlimited, Play More, and Do More drop to $35 and $45, respectively, and they offer perks that Spectrum can’t match. Verizon’s Get More Unlimited plan is still the most expensive option around, but it’s one of the most complete plans in the United States.

Spectrum Mobile vs Verizon — Coverage

Spectrum Mobile and Verizon offer similar services thanks to their shared 4G LTE network, but they’re not identical. Instead, Spectrum employs a network of nearly 500,000 data hotspots on top of its mobile service to help you stay on wi-fi instead of 4G LTE. It should help keep your data usage in check, and in turn, save you a bit of money on your By the Gig plan.

You can also check your local coverage on the map above or by clicking here. The 5G coverage is limited to a select few cities, so you’ll have to zoom in as far as you can.

Verizon has a new nationwide map for its service, and you already know that it’s fast. Big Red covers nearly 70% of the United States with its 4G LTE network, and you should have no connection problems in populated areas.

You’ll find that Verizon’s mmWave 5G setup is quite limited, but the new launch of Nationwide 5G should make things much easier for most users. It’s not as fast as mmWave, but it beats LTE in most cases. Check out the nationwide coverage right here.

See also: Where is 5G available in the US?

Spectrum Mobile vs Verizon — Perks and promotions

Reasonable prices and great coverage are just part of the battle — the perfect plan needs a few perks sprinkled on top. Saving money is important too, so let’s see how Spectrum Mobile compares. Check out the table below for Verizon’s streaming options:

PlanPerks
Verizon Start Unlimited
6 months of Disney Plus and Apple Music
Verizon Do More Unlimited
6 months of Disney Plus and Apple Music
Verizon Play More Unlimited
Disney Plus, Hulu, and ESPN Plus included
6 months of Apple Music
Verizon Get More Unlimited
Disney Plus, Hulu, ESPN Plus, and Apple Music included

Verizon is pretty much number one when it comes to streaming options. You don’t just get a video service or a music service; you get one of each. All of Big Red’s unlimited plans offer some mix of Disney Plus and Apple Music, even if some plans only add six months of service. The Play More Unlimited and Get More Unlimited plans include Disney Plus, Hulu, and ESPN Plus for good, and Get More is the only plan with permanent Apple Music. You can also grab up to one year of the Discovery Plus service and Apple Arcade or Google Play Pass with any unlimited plan.

See also: The best Music streaming apps for Android

Over on Spectrum Mobile, you won’t find any streaming perks on the menu. This is common among MVNOs, though, as the low cost often requires some level of sacrifice. You might be able to call the mix and match option a perk, but that’s as good as it gets. Spectrum doesn’t make up any ground with phone discounts either, so you can plan to pay full price for your next new device.

Verizon gets to swing its weight around once again when it comes to promotions. You can save on most of its devices and possibly get one free when switching from another carrier. Flagships like the Samsung Galaxy S21 Plus are available as “buy one, get one” deals, or you can save with the Apple iPhone 12 Mini for free when you switch to Big Red.

Spectrum Mobile vs Verizon — Phone selections

Adam Molina / Android Authority

As a leading carrier in the United States, Verizon has an extensive list of high-end devices. From Apple to LG and Samsung, Verizon pretty much supports any CDMA phone you can name. You can always keep your phone if you want — you’ll have to make sure that it plays nicely with Verizon’s network. Of course, you’ll have to look for Verizon’s UW tag if you want to tap into the mmWave 5G network, though the Nationwide 5G launch has opened up your options a bit.

See also: The best Verizon phones | The best Android phones

Over on Spectrum Mobile, you’ll be happy to know that the MNVO offers just as many flagships as Verizon. You can grab the iPhone 12 family, Samsung’s Galaxy S21 and Note 20 families, and even a few budget-friendly LG phones. Spectrum also carries most of the Galaxy A line at pocket-friendly prices if you’re set on Samsung’s ecosystem. You can bring your device as well, and Spectrum will toss in a free SIM card when you do.

Which carrier is right for you?

Finally, the question on everyone’s minds — who should you choose for your next mobile carrier? The answer isn’t quite so simple, and it partially depends on your internet provider. If you’re a Spectrum subscriber, it makes sense to join Spectrum Mobile since it’s a requirement. Unfortunately, you’ll pay quite a bit extra if you have to switch to Spectrum on top of your mobile bill because internet plans start at around $50. High-end gigabit speeds can easily double that cost, so the low-cost options aren’t really what they seem.

If you can afford expensive plans and want a rich mix of perks, Verizon makes more sense. It offers a better variety of phones and unlimited plans, and you won’t be de-prioritized when you use mountains of data.

Maybe you’ve gone through all of these prices, plans, and perks and decided that neither Verizon nor Spectrum Mobile is suitable for you. Here are a few other carriers that might help you to continue your research:

VS5G, Phone Plans, Verizon

Sours: https://www.androidauthority.com/spectrum-mobile-vs-verizon-1160148/


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