Hootsuite review 2020

Hootsuite review 2020 DEFAULT

Hootsuite Review

Manage Multiple Social Media Accounts in One Place

Perhaps the biggest reason to use Hootsuite for your company is that it enables you to manage multiple social media accounts in one place. Thus, you do not have to remember pesky passwords any more or need to go to each individual site to check. You don’t have to sign in to each individual social site as Hootsuite empowers you to manage your marketing campaigns across multiple social profiles from this one system.

With Hootsuite, your company can post updates, connect with your client base, and review responses on more than thirty-five popular social networks including: Twitter, LinkedIn (including Pages, Profiles, and Groups), Foursquare, Facebook (including Events, Groups, Profiles, and Fan Pages). Google+, and WordPress blogs.

Hootsuite also connects you with several other platforms using third party apps. These include: Vimeo, Via.me, Instagram, Evernote, MailChimp, Storify, Edocr, Slideshare, Flickr, Tumblr, StumbleUpon, and Reddit.

Enjoy these Advantages

With Hootsuite, you can manage several contributors and share access and data without sharing passwords. You can choose from a wide selection of design themes, and work smartly with social streams, columns, and tabs. Improve your team’s productivity by assigning messages and tracking progress and responses. Enhance delivery efficiency by posting your updates at the best time and date for maximum audience reach.

Make Use of Social Analytics

Collect useful intelligence by tracking mentions of your industry, brand, and product, and search terms. You can generate insightful social analytics reports by selecting from a range of pre-designed templates as well as more than 30 report modules. Or, you can produce custom reports to get data and insights on the metrics that matter to you. Your Enterprise teams are fully protected when they post to company social profiles from both mobile and web accounts. Finally, the vendor offers localized support in Italian, French, and Japanese, with plans to include more languages in the future.

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  • Manage multiple contributors
  • Gather intelligence by monitoring mentions of your company’s brand
  • Update multiple networks in one step
  • Optimize delivery
  • Social Analytics reports
Sours: https://reviews.financesonline.com/p/hootsuite/

550% Increase for Hootsuite Legacy Pro Plan Users

In May 2021, Hootsuite is forcing legacy pro account users to upgrade to the new pricing. For some, this means a 550% increase. Also, the already limited free plan has been made effectively useless with a max of 2 social networks and only 5 scheduled posts per month! I've updated the article for more details. See here.

Hootsuite Today

In some ways, not much has changed. But some things have, and I want this article to be as helpful as possible to you.

There are so many social media management tools out there. It's so confusing for many entrepreneurs, social media teams and business owners and my aim is to help you make the right decision for you.

For some of you, Hootsuite might be the perfect tool.

In fact, many people have read this article and have become Hootsuite users.

If you read through my points and don't find that my reasons affect your situation, then Hootsuite could be the tool for you. And of course, there are lots of great things about Hootsuite. I still recommend it to some of my clients.

But this article focuses on the problems and disadvantages and why you might not want to use it.

The title of this post may sound a little provocative but I aim to be constructive in my criticism.

I have had a lot of experience with Hootsuite over the years - it was my preferred tool at one point.

Back in 2012, I wrote this post out of my personal frustrations with it.

What I find really surprising is that not much has changed.

There aren't that many new features...

The user interface is very similar (despite a lick of paint).

It's still clunky and buggy.

One thing has changed - the prices have rocketed up.

The pro plan has gone up by 7 and a half times since I wrote this article!

To be honest, that's depressing. This article, and others like it, haven’t done much to initiate change at Hootsuite.

It's still a tool I want to like, but I don't have much confidence in Hootsuite becoming the tool I want it to be any more. And that is sad.

Please let me know your thoughts. Join over 850 other comments below, and participate in the discussion. Whether you agree or disagree with me!

Of course, do have a read of my other social media management tool posts. For example:

If you want to try Hootsuite, there is a free plan and also a 30-day trial of the Pro plan…

Sours: https://iag.me/socialmedia/reviews/7-reasons-not-to-use-hootsuite/
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Hootsuite Review

Hootsuite provides a thorough list of advanced features to help businesses schedule posts, monitor trends, and engage with their audience through multiple social networks.

It contains some killer applications, such as its insuperable list of third-party integrations, and the side-by-side feeds in Hootsuite’s dashboards have been imitated often, but never beaten.

With a slick new look, Hootsuite is a worthy contender for novices and tech-savvy marketers.

However, it is worth weighing up the cost of Hootsuite against your company’s specific needs to assess whether it provides good value for money.

Where other platforms charge on a per user basis, Hootsuite’s plans contain a more convoluted set of restrictions.

For example, there are limits on the number of posts you can schedule and advertising spend through the platform is capped at different levels depending on your subscription.

Overall, Hootsuite has a clear set of pros and cons. It is simple to sign up, connect multiple accounts (including YouTube), and schedule posts. There is a free account option which, while very limited in functionality, is free. You can also take a 30-day free trial of any subscription package. Moreover, Hootsuite’s training and certification options are the benchmark for the industry.

On the other hand, there are viable alternatives to Hootsuite at the enterprise level that provide a slicker user experience and more advanced features for competitive analysis and content marketing.

Hootsuite's social post scheduling tool with fields to choose social media platforms, add media, add copy, and schedule time.

Hootsuite’s social media post scheduler is easy to use and can post to multiple accounts at once.

Who is Hootsuite for?

Hootsuite is best for businesses that need an all-in-one social media management tool that will integrate with a wide range of social networks.

The entry-level packages are priced sensibly and provide access to a great platform for publishing and monitoring social media content. Hootsuite also contains excellent tools for communicating with your audience via social media.

Tech-savvy marketers can use Hootsuite’s interoperability to their advantage, as they can set up a variety of integrations with external tools and work directly with the Hootsuite API.

Many of these advanced features can also be purchased through the Hootsuite App Directory. As such, tech novices can pay for upgrades to see the platform’s full potential.

This makes Hootsuite an ideal solution for small- to medium-sized businesses that need one reliable dashboard to manage their social media activity.

Individual business owners would also be wise to give Hootsuite Pro a shot, especially with a free trial option on offer.

Although Hootsuite can be fantastic for larger businesses, they would be well advised to assess their complex requirements against the platform’s different subscription packages first.

Hootsuite’s features

Hootsuite covers most of the bases within its core suite of features. Those it doesn’t cover, can be accessed through its selection of third-party apps.

It has a clear interface, convenient support, and an effective array of analytics tools.

List of Hootsuite's features including scheduling, content curation, promotion tools, analytics, etc.

Hootsuite’s list of features is impressive, and ever-growing.

Social network integrations

This is a key point of differentiation between the many social media management tools. Simply, can the tool connect to the accounts you need to access?

In Hootsuite’s case, the answer is likely ‘Yes’.

It connects to over 35 social networks, including Facebook, Twitter, Instagram, LinkedIn, YouTube, and Pinterest.

Hootsuite screen to add social platforms including Twitter, Facebook, LinkedIn, Instagram, YouTube, and Pinterest.

Hootsuite allows users to publish directly to a wide range of social networks.

Once the accounts are connected, Hootsuite can start displaying your data.

The Streams interface is essentially the home screen within your account and it refreshes every 15 minutes by default with your latest activity. You can also refresh manually, when the situation demands a little more urgency.

This aesthetic set the tone for the rival tools that have followed, and it does the job perfectly well.

Hootsuite dashboard showing various Twitter feeds.

The Streams interface set the tone for all other social media management dashboards.

Within this Streams dashboard, you can also view the latest news in the topics you are monitoring.

Additionally, users can pull in content assets from their Microsoft OneDrive, Google Drive, or Dropbox accounts, to publish within their social media posts.

From personal experience, there are occasional bugs and restrictions when posting to Instagram. For example, it is only possible to submit one image per post.

These challenges are mainly due to how Instagram connects with social media management tools, but are worth bearing in mind and testing during your trial period.

Hootsuite App Directory

The Hootsuite App Directory is one of the primary reasons to recommend this platform over the competition.

It contains over 150 apps, thus extending Hootsuite’s capabilities far beyond its own, native tools.

Some of these apps are free, including Google My Business, Adobe Stock, and the Fourstarzz Influencer Recommendation Engine.

Other apps bring Hootsuite’s capabilities to other marketing platforms.

For example, it is possible to access Hootsuite data from within Oracle Eloqua through a free app in the App Directory. Marketers can then create content in Eloqua and publish through Hootsuite to their social accounts.

Hootsuite app directory screen with filters and a search bar to find different integrations.

The Hootsuite App Directory contains over 150 free and paid integrations.

There are also opportunities to integrate Hootsuite with other collaboration tools, through paid apps including Slack ($3.49/month), Zendesk Pro ($5.49/month), or Basecamp ($4.49/month).

Too often, adding new tools makes our lives more difficult, not less. Hootsuite provides ways to fit into existing workflows by working alongside these other technologies.

Hootsuite Analytics

Hootsuite Analytics is fantastic for reporting on Twitter account performance. It provides audience insights, influencer recommendations, and hints for optimal publishing times.

It is worth noting that this level of detail is not replicated across all social networks. Users can only publish content to Pinterest through Hootsuite, for example, and cannot view reporting data on the platform.

Moreover, businesses should assess which reporting templates they will need and check which subscription package they would have to purchase to access them. Many of the more advanced Facebook and Instagram reports are only available at the Business or Enterprise package level.

Hootsuite Analytics is among the market leaders for Twitter and Facebook insights, for sure. Those that require the same granular detail across all platforms should pitch Hootsuite against the likes of Sprout Social to see which fits best.

Hootsuite’s ease of use

Hootsuite’s account set-up process is straightforward, with multiple hints and tips to help users find the most important features. The account walk-through is explained in commonsense language and there is a support option available on every page.

The interface is highly accessible and, although it is not as slick as some others in its desktop incarnation, there is an intuitive mobile app available for iOS and Android.

The Hootlet Chrome extension also allows account holders to post content from any page on the Web, which is a very handy function.

Hootsuite’s pricing

Hootsuite plans require some close analysis before signing up. It also changes quite often, and they test different packages in different locations, so it is always worth reading the fine print.

There is a free account option, which connects to three social networks and allows 30 scheduled posts a month.

The Professional account is $29/month, billed annually. This covers one user and ten social profiles, with a limit of $500/month in ad spend through the platform.

The Team account is $129/month for three users and 20 profiles, plus customized analytics, access to Hootsuite certifications, and team assignments.

For a Hootsuite Business account, companies pay $599/month for 50 social profiles, access to Premium apps, dedicated training, and the option to spend up to $5,000/month on ads to boost posts.

At the Enterprise level, businesses should contact Hootsuite for a quote.

Hootsuite pricing plans in four different tiers listing different tools at each tier.

Hootsuite’s pricing plans see a steep increase from the Team to Business level.

While the entry-level prices are appealing, many social media teams will find that they need to go to the Business account level to receive the functionality they need. For example, most of the collaboration and task assignment tools are only unlocked once you get to the $599/month plan.

Hootsuite’s support

Hootsuite’s technical support is pretty much ubiquitous across the platform.

Every page on Hootsuite has a Feedback button that can create a support ticket.

Hootsuite customer feedback popup asking the user for a ranking and feedback of the Composer tool.

Hootsuite’s support team is accessible through their social media accounts and the Feedback button on every page.

The help center has a handy search function and it contains articles about major updates to the platform.

The support team can also be reached through dedicated pages on Facebook and Twitter. This is Hootsuite’s preferred way to manage queries and it does not offer a support phone number across the site.

My experience with the Hootsuite support team has always been positive, but it is hard to ignore the many comments from other customers that have not had the same level of cover. Although it is easy to submit an issue form to the technical team, there is no guarantee of a prompt response.

For urgent issues, social media is the most effective way to reach the Hootsuite support team.

Benefits of Hootsuite

Hootsuite provides highly effective social media management tools in an accessible platform that connects with an impressive list of partner technologies. Its name is synonymous with ‘social media software’ and, while younger rivals can provide flashier features, Hootsuite has the advantage of the many third-party integrations it has built up over the years.

Given how quickly the social media landscape changes, this does help to future-proof Hootsuite. As new developments arise, new partners will offer apps through Hootsuite to help you take advantage. This makes Hootsuite an ideal social media management tool for self-serve customers who want to customize the platform to their own ends.

Its Streams interface is still the industry standard approach for monitoring multiple feeds and you can depend on its audience management tools.

Moreover, Hootsuite’s certifications are recognized throughout the industry and it is a safe bet for complex social media account teams.

Hootsuite's list of certification courses individuals can purchase.

Hootsuite Academy Certifications are great for beginner and advanced social media marketers.

A strong all-rounder

Hootsuite delivers on the core facets of social media management very well, with connections to a huge variety of social networks. It is one of the best-known tools in digital marketing and has an enviable list of top-tier clients.

It can provide excellent value for those that know what they need, but costs do escalate for businesses that sign up at a lower level and later realize they have to upgrade.

Frequently Asked Questions

Can you use Hootsuite for free?

Yes, Hootsuite offers a free account and a free 30-day trial on any of its paid subscriptions.

Is it possible to post videos from Hootsuite?

Yes, you can publish videos to YouTube and then share to other social networks from Hootsuite.

Does Hootsuite offer analytics?

You can click on the Analytics button in your account to access reports from all of your connected social networks.


Hootsuite is a great all-around choice to streamline your social media management. Try it out for free!

Visit Hootsuite

The Motley Fool has a Disclosure Policy. The Author and/or The Motley Fool may have an interest in companies mentioned.

Sours: https://www.fool.com/the-blueprint/hootsuite-review/
HOW TO USE HootSuite - Social Media Management for Small Business (HootSuite tutorial)

Reviews and expert opinion Hootsuite


Hootsuite – Helpful or Hyped?

Hootsuite is a great tool, but in order to stay on top of your marketing game, you need to have a strong social media strategy in place. As an SMB you might not have the time or skills to build one yourself but for the price of a business lunch, you can hire a social media expert on Fiverr that will take your business to the next level.

When you’re talking about the best social media management tools, the name Hootsuite is bound to come up. And that’s not a surprise – it’s been around for a while, and many individuals and businesses depend on it. But does this mean it’s the best?

We’ve tested the best social media tools. Our Hootsuite review will help you decide if this tool is the right one for you.

Hootsuite launched in 2008 as a way to manage multiple social media accounts. Initially, it worked mainly as a tweet scheduler, but it has added more social media services over the years. If you’re looking for a Facebook scheduler, Instagram scheduler, or Pinterest scheduler, Hootsuite will work for you.

Currently, Hootsuite supports Twitter, Facebook (profiles, pages, and groups), LinkedIn (profiles and pages), Instagram (business and personal profiles), Pinterest, and YouTube channels. It also supports Google My Business through the Hootsuite app directory.

Is Hootsuite free? Well, yes and no. One of the best things about Hootsuite is that it has a free plan. That gives a single user a social media dashboard for three social accounts. Plus, you can set up a social media posting schedule, with up to 30 messages scheduled in advance.

But if you need to schedule content for more than three profiles – and what business doesn’t? – you’ll need one of the paid Hootsuite plans. One cool feature when you upgrade is that there are no more limits, which means you get unlimited social media scheduling.

Hootsuite Professional lets a single user manage ten social media profiles, while Hootsuite Team lets a group of three manage up to 20 social media profiles. This is the plan our review will largely focus on. But don’t worry – if you’re not sure which one to choose, all paid plans come with a 30-day free trial, so there’s plenty of time to test out Hootsuite’s automated Facebook post scheduler and other social media scheduling tools.

Hootsuite also has an employee social media advocacy tool, Hootsuite Amplify, although that’s not part of this review.

In the past, I’ve found Hootsuite’s interface kind of dated and clunky, although it recently had a refresh. But is that enough to eliminate the competition from Hootsuite alternatives? More importantly, will Hootsuite work for you and your business? Read this in-depth review of Hootsuite’s features to find out.

We tested this tool as part of a larger project rating all of the top social media management tools.

Get StartedSee Pricing Plans


Does Hootsuite Do Enough for Your Business

Many Hootsuite reviews rave about the tool, but with social media monitoring tools like Buffer and SocialPilot around, can Hootsuite still compete? Even after its refresh, Hootsuite can still look cluttered in comparison to other tools.

But if you’re more interested in functionality than aesthetics, Hootsuite’s still got a lot to offer. As well as the features we’re looking at in-depth, Hootsuite offers social media security for enterprises, plus content curation and promotion.

Social Inbox and Engagement

If you want to track what’s happening in your social media profiles you’ve got a couple places to do that within Hootsuite. First of all, you can track incoming direct messages and respond to them via the inbox.


A useful feature for teams is that you can mark messages as “done,” so there’s no duplication of social media efforts.

You can also use the Streams interface – which is the main Hootsuite dashboard – as a social media tracker. As you’ll see, once you’ve added your social media accounts, you can easily keep track of mentions.


This is a useful feature for businesses that need to be responsive. By default, your dashboard refreshes every ten minutes, but you can also set it to refresh manually.

Social Listening

To stay competitive, you’ll want to know what your customers are saying about you, and what’s happening in your niche. Hootsuite handles this with a built-in monitoring tool called My Industry. Click on it, then choose the social media networks you want to monitor.


Then, add the keywords or hashtags you want to follow. You can find these anytime by clicking on the My Industry link. Then you’ll see the Streams interface, as in the screenshot below.


Hootsuite’s hashtag tracker works well, but if you’re following multiple hashtags or keywords on multiple platforms, the interface will soon get cluttered.

Note that, for Instagram, you’re only allowed 13 unique hashtag searches a week. This seems low, considering that you can add dozens of hashtags to every Instagram post.

One thing I like about Hootsuite is that you can reply to mentions from within the app. And if you’re on a team plan, you can assign the task for follow-up. This makes managing busy social accounts much easier, as there’s one place to do everything, and the workload is shared.

Publishing and Scheduling Posts

As with many social media marketing tools, publishing content is very easy to do with Hootsuite. Go to the Publisher section of the dashboard, and you can create a new post for any or all of the social media platforms in your account.

Type in text or add a link, and you’ll get an instant preview of how the post will look, so you can tweak as needed.


Once you’re done, it’s easy to post content immediately or schedule it for later. You can even use the Post and Duplicate feature, which is awesome if you want to schedule the same update for multiple times to reach audiences in different time zones.

You can also add multiple images or media, and set a location. All in all, Hootsuite’s publishing tool is pretty versatile. And if you’re not yet ready to publish just yet, you can save the content as a draft, and go back to it later.

Content Planning

In addition to looking at your social media content in Hootsuite’s calendar or post planner view, those on a team plan can go to the Content tab to see drafts, scheduled content that needs approval, and content that’s been rejected.


But a killer feature is the ability to use RSS feeds as a content source for your social media accounts. You just add the RSS feeds you want to follow and Hootsuite will automatically send this content to whatever social account that you’ve indicated. This no longer works with Facebook or Google profiles, but for Twitter and other social media accounts, it’s pretty useful.


It’s an easy way to make sure you’re automatically sharing current and relevant content with your audience, even if you don’t have time to do it manually.

WordPress Integration

On the face of it, having a WordPress integration sounds like a good thing. In practice, it’s of limited value. That’s because Hootsuite works with WordPress.com sites, but if you have a self-hosted WordPress site – as many businesses do – you’ll need to install Hootsuite’s separate WordPress integration from the app directory.

Once that’s done, you’ll be able to create and publish posts. However, Hootsuite says you can’t schedule posts or add feature images with this integration. And it admits that it works best with simple sites and templates. So this feature may or may not meet your personal needs.

Team Features

Although Hootsuite has a team plan, in my opinion, its features are a bit limited. Yes, you can have multiple users on the account and assign responsibilities. However, if you’re managing a team, you won’t get insights into team productivity unless you spring for an Enterprise plan. While you can keep tabs on assigned and resolved tasks, this doesn’t compare with the approval workflow features available in Buffer.See full list of features

Ease of use

Hootsuite’s Setup Is Super Simple

It doesn’t take long to set up a Hootsuite account. Just enter your email, create a password, and you’ll be up and running in less than a minute. But what’s it like to actually use the app? As you’ll see, the interface is pretty intuitive, no matter how tech-savvy you are.

Adding Social Profiles

When you first log into your new Hootsuite account it’s simple to get started. Click on My Posts & Mentions, choose the social network you want to add, complete the validation process, then add it to your dashboard.


Repeat the process to add more social accounts, or come back to this later.


Once you’ve added your accounts, it’s time to personalize your dashboard. Go to Add Stream, and choose one of your social media accounts. You can monitor different information, depending on the account.

For example, for Instagram, you can keep track of posts, scheduled posts, and hashtags. And for Twitter, you can monitor mentions, keywords, retweets, likes, and more. For LinkedIn, shown below, you can track your updates and scheduled posts.


Each account has its own link in the dashboard. But if you are tracking multiple streams for Twitter, for example, the interface can soon feel a bit cluttered.

Integrating New Apps

Another killer Hootsuite feature is its app directory, which lets you integrate new apps into Hootsuite with just a couple of clicks. It’s got more than 150 app integrations, so you can add social media measurement tools, customer relationship management software, self-hosted WordPress sites, and much more.


One particularly useful app is the Google My Business integration, which you can leverage for customer reviews and building awareness from within Hootsuite. Overall, the app directory is a winning Hootsuite feature.

Keeping Track of Scheduled Content

Hootsuite’s calendar interface is a useful way to keep tabs on all your upcoming social media content. There’s only one downside: You can only see what you’ve scheduled via Hootsuite itself. So if you’re also using Buffer, for example, you won’t be able to track that content.

As well as the at-a-glance view, you can also drag-and-drop the post to a different date. And if you change your mind about a piece of content, you can easily delete, duplicate, or revert the post to a draft.


See if Hootsuite is Right for You

Analytics & Reporting

Twitter Reporting Outshines the Rest

Hootsuite has a reputation for providing useful social media analytics that can help you revise and strengthen your content strategy. And even free users can get actionable information on their social accounts. This added value gives Hootsuite a competitive edge against a tool like Buffer, which now includes most of its analytics in a separate paid product, Buffer Analyze.

Content Analytics

Since Hootsuite started as a Twitter dashboard, it’s no surprise that its Twitter reporting is pretty robust. You can get reports on tweets, engagements, follower numbers, and more. There’s also a useful overview of content performance.

However, other platforms don’t fare quite as well. I found it difficult to get data on a LinkedIn account I’d previously added. Plus, many of the metrics seemed better suited to those using company pages rather than personal profiles.

Creating Reports

One good thing about Hootsuite is that it makes it easy for you to create reports on different social media sites. You can track your Hootsuite campaigns via a number of pre-built report templates. Then you can simply share with your team or clients with a single click.


Apps and Integrations

If you want to get more from Hootsuite analytics, there are more apps and integrations available via the app directory. However, it’s hard to tell whether these offer any more insight than using the social sites’ own analytics.

The upside, though, is having access to all your analytics in one place. This makes it easier to gain valuable insights that can help with your social media strategy.See All Reporting Features


Hootsuite User Support – Could Be Better

Hootsuite supports its users in a number of ways. There’s free training through Hootsuite Academy, as well as a fairly detailed Help Center. The main page of the Help Center features recent updates and useful articles as well as webinars and a link to the Hootsuite blog. You can also submit a support ticket from that page.

Hootsuite also has a “tweet for support” feature, which I tried. This brings up a publishing window which includes the Twitter handle for Hootsuite Help.


You can type your message and send it immediately. And like regular publishing you can add screenshots or media if you need to.

This sounds great, but the first message I wrote didn’t go through. I tried again, but the process seems to be broken – or was at least down at the time – as I never got a response.

In contrast, getting help on Facebook was a lot easier. This option wasn’t immediately obvious, but when I sent a Facebook message, I got a response within the hour. And once I’d clarified some information, the next response came minutes later. This enabled me to solve my issue.


When trying live chat support, I wasn’t able to get a response, as the chat window kept disappearing. However, the support team continued our conversation over email, and three hours later I got a response.

Overall, I’d say that my experience with Hootsuite support was less than impressive.

Support Questionnaire


A Value-For-Money Social Media Scheduling Tool

For bloggers and small business owners just starting out with social scheduling, Hootsuite pricing is great. There’s a free plan where you can manage three social media accounts and schedule up to 30 pieces of social media content in advance.

To remove the scheduling limitations, and use the Hootsuite autoschedule features, you’ll need to upgrade, though Hootsuite Professional is still affordable for small business owners. This plan also lets you add up to ten social media accounts.

Hootsuite Team is more of an investment, but could be worth it if you need multiple people to manage your social media accounts. As well as removing the scheduling limitation, you can add up to 20 social accounts, and will benefit from custom analytics reports.

Large businesses with complex social media needs may want to enquire about the Enterprise plan, which allows five team members, and more than 50 social accounts.

You can pay for Hootsuite by PayPal, Visa, MasterCard, AMEX, Discover, or JCB.

Cancellations and Refunds

Wondering how to cancel Hootsuite? Hootsuite has a 30-day free trial, so if you decide that it’s not for you, it’s easy to delete your account. And if you’ve taken a paid plan, but now want to move onto another social media tool instead, getting a refund is pretty simple. Learn more about Hootsuite’s free trial and cancellation process here.

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User reviews

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میلاد یوسف ابراهیم


July 21, 2021

They gave me my money back despite me signing to pay.

I signed up for a 30-day trial but forgot to cancel the order on time. They charged me 566 euros for it. From a legal point of view, they had all the right to do so as it was my own mistake. However, after contacting them they gave me my money back. Thanks, Hootsuite, Milad

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Mark D Bullard


July 10, 2021

Rapacious New Pricing is Insane

As the COO of a startup, I once had to raise my prices on long-term customers. I gave them multiple notices, explained in detail why we were making the changes and gave them a discount to ease into the new pricing. NOT HOOTSUITE! No. They just sent one short email. Then increased the prices by over 400%. When the time came for the annual renewal, did they send another courtesy notice? NO! Just a receipt for the new massive charge!!! I haven't used the service in 9 months, but never mind. I realize it's my responsibility to cancel a service I'm not using. But I was holding on in anticipation of using it later. But when they quadruple the price, I can't justify it! This is just an offensive and incredibly poor way to make money. Good luck reaching Customer "Support". No number, no chat, no email. Just a form...

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Deb Stratas

Sours: https://www.websiteplanet.com/social-media-tools/hootsuite/

Review 2020 hootsuite

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