American signature plush

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American Signature Furniture

Rated with 1 star
Joyce of North Fort Myers, FL Verified Reviewer
Original review: Sept. 30, 2021

I purchased 2 recliner couches & 1 reclining chair that were delivered November 2019. By Summer of 2020, 1 couch & the chair were broken. We contacted ASF within the 1 year purchase/delivery. They sent a representative in 11/20. The couch frame was broken & had to be replaced (this took 9 months). The chair was "fixed" by the representative, but it was soon broken within 30 days. When closing the chair from reclining position, it would fall over, on top of me!! Finally, another representative was sent on 8/3/21 (all the delays were blamed on the pandemic) & he said that the problem with the chair recliner is the frame is too small for the chair itself. He was putting in a claim for replacement.

Upon calling ASF 9/29/21 I was declined a replacement because it was past the 1 year warranty. But they clearly knew of the problem within the year of purchase/delivery. I am stuck with a broken chair & the 5 year warranty plan declined because they have a 30 day reporting period. ASF gave me the run around for 8 months, then dropped me. I spent $4,000 & had two out of three pieces of furniture break within 1 year.

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Rated with 1 star
Ranoda of Jacksonville, FL Verified Reviewer
Original review: Sept. 23, 2021

I recently purchased furniture from American Signature and while in the store the sales associate that assisted me was AWESOME. I was provided with a delivery date and all my questions were answered. I was advised that I would receive a call 3 days prior to the delivery. I actually received a call from an employee "Lo" who was BEYOND rude, unprofessional and needs to find another profession. She informed me that half of my items were delayed and couldn't tell me why "Just don't have it" as she stated.

I called back and spoke with the Sales manager Hannah whom apologized for Lo's lack of customer service it takes to fulfill her job. However when I asked Hannah about the delays she pulled the inventory up and stated they had plenty in GA at the warehouse and she doesn't understand why my bedroom set was being delayed.

Fast Forward to today and I received another call from Amy who informed me that the items would be delivered until Oct 13 and this date could change. Amy was more knowledgeable and a bit more helpful but not too much better. Now take note that I have a payment due on Oct 1 when I asked about the payment being due and what could be done to I was referred to the finance company. When I spoke to the finance company to voice my concern about not receiving a delivery date and making payments on items I have no idea when I would receive or even if I would ever receive the furniture the finance company opened a dispute to pause any payments for 30-90 days.

The finance company stated that American Signature has already been paid for the items so the company doesn't care. I truly believe this!!! It's like let's get people to come in the store and spend thousands of dollars and treat the customer like dirt AFTER we upsale and get their money. I know a lot of people are experiencing issues with delayed furniture and I totally get it but my only thing is at least be customer centric and not rude or argumentative to a paid customer.

I love their furniture and had plans on returning to update a few rooms BUT it definitely will NOT be American Signature....Being able to provide outstanding customer service and respect has always been a must whether I'm at the Dollar Tree or Ruth's Chris. Also note that I have called the Corporate office twice with no response from a Store/Regional/District Manager. Great job American Signature!!!

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Rated with 1 star
Angela of Jacksonville, FL Verified Reviewer
Original review: Aug. 30, 2021

In May 2021 we went to American Signature on Atlantic Blvd, Jacksonville, FL. Our experience with our sales rep was great. When there the first day, I purchased a bed and chaise lounge. My boyfriend purchased a bed for his teenage son. The sales man rang them up separately but put them on the same delivery schedule so we would only have to pay one delivery fee. They told us that the Chaise and bed I bought would be delivered 7/9/2021 and the bed he bought would be delivered 7/6/2021. We were ok with that because we were closing in our house 7/1/2021. The next day after purchasing those items we decided we wanted to purchase a dining room set we saw there and we went back to the store. We agreed to pick up the dining room set from the store so we didn’t have to pay another delivery fee and they told us it would be there for pick up 9/1/2021. We agreed because we would just use our old set until it came.

On 7/1/2021 we had movers at our apartment packing all our furniture to move to the new house. Because all the new furniture was being delivered a couple of days later we threw out my stepson's old bed and our old living room furniture and guest room bed. We headed to the new house to sign the closing papers. While at the closing table they called to say the chaise and guest room bed was going to be delivered 7/27. So we asked about the bed for the stepson and were told it was still on track for 7/6. We were not happy because my other stepson that doesn’t live with us was flying in on 7/13 but would be ok because he would still have a mattress and box spring on the floor.

Then 2 days later they called and said the bed they just told us was still being delivered on 7/6 was being pushed until 8/11. I was furious…I called customer service and he told me they don’t guarantee delivery dates. It’s just an estimate. I told him I beg to differ that we specifically asked at the store will the stuff be delivered on time because we are purchasing our home and we don’t want to carry old furniture. If you’re telling us this is when our new furniture is coming they said yes this is when it will be delivered.

After arguing with the rude customer service rep about a refund of my delivery fees he finally put me on the phone with the manager of the store. Who proceeded to tell me he was only authorized to give me back half of my delivery fees… I said that wasn’t going to work for me because both different delivery dates have been pushed. Our child is sleeping on the floor because you promised his bed would be here so we got rid of the old one. After long arguments with both the customer service rep and the store manager he refunded my delivery fees.

Now fast forward to today 8/30/2021. We finally got the 2 beds and chaise. So I called to make sure the dining room set was still going to be ready for pick up 9/1. They assured me it was on time. Two hours later they called me and told me it won't be ready to be picked up until 9/14. I am looking for another dining room set at another store. If I find one I will be going to the store for a full refund in the morning. Moral of the story DO NOT PURCHASE ANYTHING FROM AMERICAN SIGNATURE. After they have your money they are rude and will not hold up their end of a deal.

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Rated with 1 star
Robert of Brandon, FL Verified Reviewer
Original review: Aug. 20, 2021

Customer Service is obviously not a priority for American Signature. Their website is outdated and contains incorrect information. Pick Hours are inaccurate for the Brandon Florida store. Causing me to drive to the store to find out pick up hours changed. I called and was given two different sets of pick up hours, by two different employees. Waste of time.

Rated with 1 star
Marcella of Buford, GA Verified Reviewer
Original review: June 28, 2021

We purchased an $2000 5 piece outdoor sectional, it was delivered pretty timely however the look and quality was disappointing for the price paid so we called for a return of the item, did not even unwrap the entire thing. They schedule a pick up a week later, they came and picked it up and suppose to get a call the day after to get the refund which I was told was few hindered less because of “re stocking fee”. Five days later I called, waiting time with them is at least 40 minutes which is horrible already. After more than 40 min I was disconnected.

I called the local store, they said they received the sectional but they don’t process refunds. So I called again the 1800- number … several days in a row. Eventually I got to speak with somebody’s after more than two week from the day of pick up! This customer service attendant answered - Cheyenne ** Customer Care Specialist American Signature, Inc. She said she is processing the refund and I will received it in 3-7 days. A month later there was no refund! I emailed her and she never answered again! I file a dispute with my credit card to get my money. Super frustrated and disappointed. Will never ever buy from them.

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Rated with 1 star
Lashonna of Cordova, TN Verified Reviewer Verified Buyer
Original review: May 25, 2021

I purchased a warranty and my bed broke. Technician came out and said it could not be fixed. Logged on to site asked for a replacement, by the way it has not been resolved and it has been over 2 months, they want me to drive 3 hours because that’s the closest to me. That’s not the kicker. I explained I could not do 6 hours round trip so just give me the money back. I paid over $1k for the bed and warranty and they offer me $369. What am I suppose to do with that? I have shopped with Value City for years and have always purchased the warranty. Never had a problem but now since the store in Memphis is closed I can’t get good customer service. Today 5/25/21 I have been on the phone for 6 hours going back and forth. Talked to a supervisor she couldn’t help me so I asked for the manager owner until I can get some justice regarding this matter. Unacceptable how they are trying to handle this.

Rated with 1 star
Rusty of Clarksville, TN Verified Reviewer
Original review: May 18, 2021

Whatever you do don’t do their 120 days no fees plan! The website to make payments never works, you have to call the store or go to the store to make payments. I tried to make my final payment for 3 weeks before it was due and due to problems on their end it didn’t get made in time so they tried to make me pay double what I had purchased it for, 6k for 3k mattress. And the 120 day exchange is bogus too. I had the most expensive mattress and when I went to exchange it the only choice was a cheaper one by almost 1k and they make you take the cheaper and pay for the more expensive. Delivery tore my alarm sensor off the door and never paid to replace it, furniture is cheaply made at best. Not worth the price and sketchy business practices. I’m sending the mattress back, I refuse to pay 6k for something that was already overpriced at 3.

Rated with 1 star
India of North East, MD Verified Reviewer
Original review: May 11, 2021

In OCT 2020, we purchased a living room set & extra sofa for the basement. After several delays (as they did not have the furniture) we switched to a dining room set. We were advised we would have more luck with the switch. Well here it is -MAY 2021- and they delayed my delivery AGAIN until JULY 22, 21. They HOPE to have something to deliver in July. We made them refund our money! AFTER 7 months you can't deliver what you sell to customers? And then they want you to wait for a check for your refund... NEVER AGAIN. Stop selling what you do not have!

Rated with 1 star
Hilesca of Wesley Chapel, FL Verified Reviewer
Original review: May 6, 2021

Bought a recliner couch that got delivered in Dec 2018. The couch is 2.4 months old and falling apart. The finish is peeling off, the thread coming off seams, the separate couch parts no longer stay attached. No problem right? Since the salesman sold us the warranty that "covers everything". It is a lie, do not bother purchasing the warranty and do not believe anything the salesman says. Warranty company denying service to the couch. No problem, I closed my American Signature credit card and taking my business elsewhere.

Sours: https://www.consumeraffairs.com/furniture/american_signature_furniture_fl.html

The Plush Collection

Product.Collection-Options

curious charcoal swatch

Curious Charcoal

laurent charcoal swatch

Laurent Charcoal

depalma charcoal swatch

Depalma Charcoal

milford ii charcoal swatch

Milford II Charcoal

living large charcoal swatch

Living Large Charcoal

sherpa charcoal swatch

Sherpa Charcoal

gray swatch

Everton Grey

gray swatch

Dudley Gray

weddington cement swatch

Weddington Cement

gray swatch

Abington TW Fog

hugo graphite swatch

Hugo Graphite

victory smoke swatch

Victory Smoke

triton cement swatch

Triton Cement

oakley iii granite swatch

Oakley III Granite

curious silver pine swatch

Curious Silver Pine

dudley indigo swatch

Dudley Indigo

blue swatch

Abington TW Indigo

oakley iii ink swatch

Oakley III Ink

contessa shadow swatch

Contessa Shadow

bella peacock swatch

Bella Peacock

orange swatch

Contessa Paprika

pink swatch

Bella Rosewood

white swatch

Anders Ivory

white swatch

Sherpa Ivory

white swatch

Living Large White

dudley buff swatch

Dudley Buff

light brown swatch

Laurent Beach

white swatch

Mason Porcelain

curious pearl swatch

Curious Pearl

depalma taupe swatch

Depalma Taupe

mason flint swatch

Mason Flint

oakley iii java swatch

Oakley III Java

weddington charcoal swatch

Weddington Charcoal

hearth cement swatch

Hearth Cement

light brown swatch

Halifax Shell

gray swatch

Halifax Dove

gray swatch

Benavento Dove

gray swatch

Benavento Stone

blue swatch

Peyton Navy

gray swatch

Peyton Pepper

red swatch

Modern Velvet Wine

Product.Collection-Options

feathered comfort

Feathered Comfort

feathered comfort

Core Comfort

Collections.Our-Favorite-Sets

Collections.Pieces-In-Collection

Sours: https://www.valuecityfurniture.com
  1. Witch audiobook
  2. Purple dish cloth
  3. Planter lift

Royaloak Texas American Signature Leather Sofa Three Seater

In case you have any questions or need any clarifications do not hesitate to call our Customer Support Team on +91 7676367636.

Knowing your item: Accessories shown in the photograph are only for representation and are not part of the product. Changes of temperature and atmospheric moisture content may cause some movement. The actual product color,fabric and upholstery may have a slight variance from the product image depending on your screen settings, resolution and photography or fabric print.

On Delivery: For all items that are expected to stand, ensure that the item is steady and straight. Unevenness up to 5 mm happens due to difference in surfaces and floor levels and is an accepted industry standard. Bushes will have to be attached to balance the item. Please report the item to our Customer Support team and we will take it on from there.

Damages: Royaloak shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, please contact us immediately, in case:

  • For any manufacturing defects and damages in transit, we offer easy replacements.
  • In case, you receive a damaged product, please contact us within 7 days of receipt. Email us a few photographs with the order number and item code to [email protected]
  • We will assess the damage and revert within 48 hours. We will either arrange to collect the product and send you a replacement free of charge or just send you a replacement part.

Cancellations: No cancellations will be accepted once an order is placed.

Sours: https://www.royaloakindia.com/product/texas-american-signature-sofa-3s
AMERICAN SIGNATURE FURNITURE WALK THROUGH #americansignaturefurniture #homedecor #lakeisla

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Sours: http://best-online-casinos-ix.blogspot.com/2017/10/american-signature-furniture-calavia.html

Plush american signature

The Plush Collection

Product.Collection-Options

curious charcoal swatch

Curious Charcoal

laurent charcoal swatch

Laurent Charcoal

depalma charcoal swatch

Depalma Charcoal

milford ii charcoal swatch

Milford II Charcoal

living large charcoal swatch

Living Large Charcoal

sherpa charcoal swatch

Sherpa Charcoal

gray swatch

Everton Grey

gray swatch

Dudley Gray

weddington cement swatch

Weddington Cement

gray swatch

Abington TW Fog

hugo graphite swatch

Hugo Graphite

victory smoke swatch

Victory Smoke

triton cement swatch

Triton Cement

oakley iii granite swatch

Oakley III Granite

curious silver pine swatch

Curious Silver Pine

dudley indigo swatch

Dudley Indigo

blue swatch

Abington TW Indigo

oakley iii ink swatch

Oakley III Ink

contessa shadow swatch

Contessa Shadow

bella peacock swatch

Bella Peacock

orange swatch

Contessa Paprika

pink swatch

Bella Rosewood

white swatch

Anders Ivory

white swatch

Sherpa Ivory

white swatch

Living Large White

dudley buff swatch

Dudley Buff

light brown swatch

Laurent Beach

white swatch

Mason Porcelain

curious pearl swatch

Curious Pearl

depalma taupe swatch

Depalma Taupe

mason flint swatch

Mason Flint

oakley iii java swatch

Oakley III Java

weddington charcoal swatch

Weddington Charcoal

hearth cement swatch

Hearth Cement

light brown swatch

Halifax Shell

gray swatch

Halifax Dove

gray swatch

Benavento Dove

gray swatch

Benavento Stone

blue swatch

Peyton Navy

gray swatch

Peyton Pepper

red swatch

Modern Velvet Wine

Product.Collection-Options

feathered comfort

Feathered Comfort

feathered comfort

Core Comfort

Collections.Our-Favorite-Sets

Collections.Pieces-In-Collection

Sours: https://www.americansignaturefurniture.com
Vlog: Mini Haul - New Sofa - 10 Minute Makeup

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